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BLUE HILLS POLICIES AND PROCEDURES

ON SNOW POLICIES

A valid snow pass and equipment is required to be on snow at any time.

 If you do not have a snow pass and/or equipment, for your safety and the

safety of others please keep off the snow trails.

Ski Blue Hills Management LLC permits skiing and snowboarding to those persons who have purchased a lift ticket /snow pass or who have a season’s pass.  The ticket and pass DOES NOT include the right of persons other than Ski Blue Hills Management LLC employees to provide ski, snowboard, or other lessons on our premises to other persons or for persons to take lessons from anyone other than a Ski Blue Hills employees with consideration or without consideration paid.  Please accept this notice that anyone giving or receiving a lesson by or from a person other than a Ski Blue Hills employee shall immediately have their lift ticket / snow pass voided and will be required to leave the premises. Ski Blue Hills Management LLC reserves the right to revoke lift tickets/ snow passes and  season’s passes, and reserves the right to seek criminal and civil remedies against offending parties.

Sorry, No snow toys allowed allowed at any time. This includes but is not limited to:

- toy skis and snowboards (skis and snowboards that do not have metal edges)

- sleds, tubes, etc.

For your safety and the safety of our employees we may shut down the lift

and/or close the hill in case of inclement weather, (severe storms, high winds, fog, etc.).

You must be 18 years of age or have a parent or guardians signature on a

Blue Hills waiver form to participate in any Blue Hills on snow event or activity.

Blue Hills currently only permits skis and snowboards with metal edges, if you are not sure if your

equipment is permitted please call prior to arrival. 

We do not and can not guarantee short lift lines.

No uphill skiing is allowed.

Blue Hills Multi-Week Junior and Snow Puppy Program Policies

 

Schedule:

Multi-week programs will begin on their respective day and time starting on Tuesday, January 2nd, 2024. Classes will be held once weekly for 5 consecutive weeks excluding holiday periods 1/13-1/15 and 2/17-2/23. In the event of cancellation/postponement the program will add a session on one of the 3 scheduled makeup dates. Due to weather delays being beyond our control, we will not issue any credits or refunds should students be unable to attend postponed classes. In the event Blue Hills Ski Area is unable to provide 5 lessons during the 8 scheduled dates of the program, prorated refunds to the original form of payment will be available for lessons, rentals, and snowpasses. Season passes will not be refunded or prorated.

 

In the event of a cancellation and/or schedule change, notifications will be sent via email and autocall. Stay in the loop! Please check that your Blue Hills account email and phone number is updated and accurate and that you are an active subscriber to our email list. Adding bluehillsboston.com to your safe sender list will help emails from inadvertently ending up in your spam or junk folders.

2024 Multi-Week Program Dates:

Monday: 1/8, 1/22, 1/29, 2/5, 2/12

Dates to be used in event of cancellation 2/26, 3/4, 3/11

Tuesday: 1/2, 1/9, 1/16, 1/23, 1/30

Dates to be used in event of cancellation 2/6, 2/13, 2/27

Wednesday: 1/3, 1/10, 1/17, 1/24, 1/31

Dates to be used in event of cancellation 2/7, 2/14, 2/28

Thursday: 1/4, 1/11, 1/18, 1/25, 2/1

Dates to be used in event of cancellation 2/8, 2/15, 2/29

Friday: 1/5, 1/12, 1/19, 1/26, 2/2 

Dates to be used in event of cancellation 2/9, 2/16, 3/1

Saturday: 1/6, 1/20, 1/27, 2/3, 2/10

Dates to be used in event of cancellation 2/24, 3/2, 3/9

Sunday: 1/7, 1/21, 1/28, 2/4, 2/11

Dates to be used in event of cancellation 2/25,  3/3,  3/10

 

Absence Policy:

Blue Hills Ski Area is not responsible for missed classes due to personal reasons. No refunds, credits, or make-ups will be offered for personal absences.

 

Inclement Weather:
We are a weather-dependent facility, relying solely on mother nature & our own snow-making capabilities.  We reserve the right to cancel/postpone lessons as deemed necessary by management for the safety of our guests and staff, non-ideal snow conditions, or extreme inclement weather. Due to constantly changing weather forecasts, guests are encouraged to verify operations prior to leaving for the ski area. 

 

Refund Policy:

All registration payments are non-refundable. The following exceptions apply:

 

Program refund will be issued upon receipt of medical documentation that the participant is unable to participate in the program.

 

In the event Blue Hills Ski Area is unable to provide 5 lessons during the 8 scheduled dates of the program, prorated refunds to the original form of payment will be available for lessons, rentals, and snowpass. Season passes will not be refunded or prorated.

 

Late Arrival Policy:

Blue Hills Ski Area is not responsible for late arrivals to class. No refunds, credits, or make-ups will be offered for any missed portions of the class. Should you arrive late, staff will do their best to connect the student with their group in a timely fashion. Please do your best to arrive early to ensure you and your student get the most out of their experience.

 

Rental Fittings:

Pre-season rental fittings are available on December 16, 2023 from 9:00 am - 12:00 pm and December 20, 2023 from 1:00 pm - 6:00 pm.

 

Additional fittings may be available before January 2, 2024 depending on the operational status of Blue Hills Ski Area. Pre-fittings take time and are strongly recommended in order to make the most of your scheduled lesson.

 

Levels & Grouping:

All participants will complete a pre-level assessment. This may be completed during the pre-season rental fitting with help from our snowsports team, remotely via online form, or verbally with a snowsports team member prior to the start of lessons.

 

Participants will be pre-leveled into 4 groups, White, Green&White, Green, and Blue based on skill level. Corresponding colored flags will be used to mark the locations where participants will meet their instructors and group each week. On the first program day, instructors will assess students in each larger color group to build smaller groups of similar age and stage of skill development.

 

Lift Riding:
The Snow Puppy Program (ages 4-6) will be conducted on surface lifts only. Blue Hills Ski Area has three Magic Carpet surface lifts offering a variety of terrain for learning. If a child has intermediate or advanced experience at this age level, the Snowsports School encourages  scheduled private lessons for the best experience. The Junior Program may be conducted on any available terrain, including Blue Hills Ski Area’s three Magic Carpet surface lifts and/or double chairlift.  As a matter of safety, use of any and all lifts or terrain during a group lesson is at the discretion of Blue Hills Staff.

 

Terrain choice is incredibly important when learning and developing skills. Blue Hills Ski Area Snowsports Team will choose appropriate terrain when teaching for safety, skill development, and enjoyment. Skills that would allow your child to ski with confidence on the most difficult mountain terrain can be introduced, explored, and developed on our surface lift accessed terrain.

Instructor Consistency:
Blue Hills Ski Area will make a best effort to ensure instructor consistency; however, we reserve the right to assign all or part of a lesson to an alternate instructor at our discretion (e.g. instances of instructor absence/student ability/class size, etc.)

LESSON POLICIES

Booking Policy: 

Lesson availability is limited to what you see in the online calendar. Availability is updated often. Please check back periodically to see if your desired lesson is available. Please do not purchase a snowboard lesson if you are trying to purchase a ski lesson and vice versa. Please note that any changes made to your booking once it is reserved and paid are subject to re-booking policies. Changes greatly affect the schedules of our instructors.

 

Cancellation Policy:

Payment is required in full online upon reservation. Up to two days (48h hours) prior to the lesson reservation, lessons may be canceled for a 100% refund or 100% credit for the 22-23 season. No refunds will be offered after this period. Up to 1 day (24 hours) prior to the lesson reservation, lessons may be canceled for a 100% credit. This credit is valid for the 22-23 season. Within 24 hours of your reservation, lessons may be re-booked for an additional 20% of the original charge. Re-booking is subject to instructor and lesson availability. We offer 100% refund due to illness or injury with documentation from a medical professional.

 

All credits are issued in the form of a smart voucher on your online account for the monetary value of the product canceled. Smart vouchers can be redeemed for any online product.

 

Rebooking Policies:

Re-booking is subject to instructor and lesson availability. Up to 1 day (24 hours) prior to the lesson reservation, lessons may be re-booked free of charge. Within 24 hours of your reservation, lessons may be re-booked for an additional 20% of the original charge.

 

Late Arrival:

Please arrive 45 minutes ahead of your reservation time to check-in, get booted up, and meet your instructor. If you opt to rent equipment from our shop, please park at least 1 hour ahead of your reservation time to also allow plenty of time for the rental fitting process. If you are late to your lesson you will have the option to take the lesson for the time remaining until your scheduled finish time or re-book. Re-booking is subject to instructor and lesson availability and 20% of your original charge will be added. There will be no refunds issued.

 

Ski Area Policies:

We know that weather and snow conditions vary, but if the resort is open for skiing/riding we will be providing lessons as scheduled and there are no refunds or credits issued due to these events. If the ski area closes, we will refund your original form of payment or re-book your lesson for no additional charge. Our operations rely heavily on the weather, so we encourage you to review your emails and voicemails and visit our website and facebook prior to departing for Blue Hills Ski Area.

 

Thank you for your understanding.

 EQUIPMENT POLICIES

You must be 18 years of age or have a parent or guardians signature on a

Blue Hills rental form to rent ski or snowboard equipment.

Rental forms may be downloaded from our website prior to arriving to arriving at Blue Hills.

 

We ask that all snowboarders use a leash with their snowboard.

If you forget your leash, don't worry, we have them available in our retail store.

 

Unfortunately items can be stolen if left unattended. We

suggest to all of our customers to lock up skis and boards. 

 

Blue Hills will not be responsible for any stolen or damaged property.  If something does get taken or damaged we recommend that you file a complaint with the local Police Department.

 

No backpacks or large bags will be allowed on the lifts for safety reasons.

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